Refund policy
What is refunded, how to ask, and what happens after.
Subscriptions
Pro, Business and Agency plans are billed in advance, monthly or annually. You can cancel anytime from the dashboard (Billing): cancelling stops future renewals and you keep access until the end of the period already paid. The current period is not refunded unless required by law.
One-off reports
A paid report is delivered right after payment. If it was not delivered, the scan failed, or you were charged twice, email deus+aivis@lumnika.com within 14 days with the domain and the email you paid with, and we refund it in full. A refunded report is closed again (PDF and fix bundle).
Before a chargeback
Please write to us before opening a dispute with your bank: a refund is faster for both sides. A disputed payment closes what it bought (plan or report).
How refunds arrive
Refunds go back to the original payment method through Stripe; banks usually show them within 5–10 business days.
Your rights
If you are a consumer in the EU, your statutory rights are not affected by this policy.